All Pine Solutions Privacy Policy

Effective: November 1, 2023

Customer privacy is important to All Pine Solutions (APS). We value the trust placed in us when utilizing All Pine Solutions-branded products and services, websites, and mobile applications, as well as through customer service interactions. We take seriously the responsibility of protecting your privacy and all collected information. The APS Privacy Policy (the “Privacy Policy”) detailed below describes the types of information we collect, how we use and share that information, the choices you have regarding such use and sharing, and the rights that may be available to you under state and federal law when you subscribe to or interact with certain APS services.

WHEN THE PRIVACY POLICY APPLIES

The Privacy Policy applies to the information we collect when you subscribe to, access, or use the APS products, services, websites and applications (sometimes referred to as the “APS Platform” in this Privacy Policy).

Depending on the portions of the APS Platform you access, use, or to which you subscribe, parts of this Privacy Policy may not apply to you. If you have questions about this Privacy Policy, please contact us directly using the information in the “How to Contact Us with Questions About This Privacy Policy” section below.

Some APS products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or may be provided to you in separate ways, such as our commercial agreements for APS Enterprise services. To the extent there is an overlap between the privacy disclosures in this Privacy Policy and a product- or service-specific privacy notice (e.g., the APS Biometric Data Privacy Notice), the privacy disclosures set forth in the product or service-specific notice or commercial agreement will apply and control with respect to such product or service.

Sometimes you may access websites (e.g., news websites, shopping websites, internet search engine, etc.) or services (e.g., non-APS email and instant messaging services or video streaming services, gaming services, data storage services, etc.) that we do not own or control through the APS Platform. We urge our customers to be careful and aware of the privacy practices of these third parties, because this Privacy Policy does not extend to parties that collect information outside of our control and does not cover information that third parties may collect.

WHAT INFORMATION WE COLLECT

In order to provide you with APS products and services, we collect the bare minimum of information about you when you interact with us or use our products, services and websites. This information enables us to provide our services to you on a cost-effective basis and to tailor our services to best meet your needs and interests.

Information You Provide to Us Directly

We collect information you provide to us when you establish a customer or user account, register to use and/or connect to certain services, and when you contact us or otherwise communicate with us, such as:

contact information (e.g., name, address, email address, and phone number);
usernames, passwords, images (e.g., driver’s license photo), biometric data (e.g., voiceprints), and other authenticating information associated with a APS account;
information about your payment methods, such as your payment card number or bank account information.
information we keep in our records when you correspond or otherwise communicate with us, including through our call center, in-person, online chat sessions, and through social media.

Information We Collect Automatically

We automatically collect information about your use of the APS Internet to deliver any of our service and permit access to one of our products, such as:

information from any device you use when you interact with us, including but not limited to the device identifiers, the number, types, and status of devices connected to our network, network addresses, operating system, and technical configurations of the equipment used with our service and website;
performance and support data.

We automatically collect usage information to provide you with our products and services, such as:

call records, including the phone numbers that you call in from, and the times and dates of those calls, the number of text messages sent and received.
device information, including your IP address and information about your browser, operating system, and platform type.

We only use this information we collect to provide you with reliable, high quality products and services.

To Provide and Improve our Services, Products and Devices, Websites and Applications

We use the information we collect to:

deliver, maintain and improve our, service, website and applications.
fulfill requests for new service or changes to your account or the products and services you already receive.
create and administer an APS account, including activating your service, billing, invoicing, and debt collection activities;
authenticate or otherwise provide you access to your APS products and services;
provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
manage and configure our device(s), system(s) and network(s);
protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any APS service, website or application, and to enforce any APS policy or applicable terms of service;
protect our rights, our personnel, our property, and the safety of others;
maintain our accounting, tax and other records; and
comply with applicable federal and state laws and regulations, as well as for the general administration of our business.

To Communicate With You

We use the information we collect to deliver and personalize our communications with you, e.g., when responding to a survey or ordering a pay-per-view event, we will use that information and information from your account to send you billing information, as well as recommendations for additional APS products or services that may be of interest to you and to provide you with a more personalized experience. We may also send you promotional communications for products and services that may be of interest to you.

To Create Business Reports

We use the information we collect to create business reports (the “Reports”) to provide insights into what products and services our customers are using, how long they are using our products and services, how our service is accessed.

We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers, measuring the effectiveness of our marketing and advertising, and other research and analytics. We don’t share these Reports with third parties, as described in ” When and With Whom We Share Information.”

WITH WHOM WE SHARE INFORMATION

Account Holders and Other Authorized Users

We may disclose certain information about a customer’s account and use of a service or feature to the primary account owner only after appropriate authentication. The primary account owner may also authorize other users to access certain information on the account, which may include information about the primary account owner’s use of the relevant service.

All Pine Solutions/APS Related Businesses

We may share information about you with other APS and APS related companies in order to provide the services you have requested or to which you subscribe, or to make your APS experience more streamlined, such as through combining account information into a single location for easier access.

Service Providers

We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you such as billing and collections, payment processing, analytics and research, service delivery and customization, maintenance and operations, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide these services on our behalf.

Governmental Entities or Pursuant to Valid Legal Process

We may disclose personal information to comply with valid legal process, including subpoenas, court orders or search warrants. In some instances where there is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.

If you subscribe to any APS services, we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process.

We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.

Third Parties

We do not sell, give or share your information with third parties.

HOW WE PROTECT YOUR INFORMATION

We take our responsibility to secure the information we collect and maintain seriously. We use reasonable security, including technical, physical and administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose APS information.

You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on steps you can take to help protect the privacy of your own information, visit Privacy – pine-internet.com or www.OnGuardOnline.gov.

YOUR RIGHTS AND OUR LIMITATIONS ARE UNDER FEDERAL LAWS

The Cable Act and Personally Identifiable Information

Section 631 of the Cable Communications Policy Act of 1984, as amended, (the “Cable Act”) imposes certain limitations on our collection, use, and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of the APS cable system. The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the cable system; and provides you with the right to request access to review and correct your personally identifiable information. Personally identifiable information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or persons.

If you would like access to the personally identifiable information we maintain in our business records pursuant to the Cable Act, please send a written request to the APS office or call us at the number provided and we will make an appointment for you to visit during normal business hours. You will only be permitted to examine records that contain personally identifiable information about your account and no other account. If your review reveals an error in our records, we will correct it. We reserve the right to charge you for the cost of retrieving and photocopying any documents that you request.

We do not collect, sell or share customer names and addresses with third parties for their own marketing or advertising purposes

If you believe that you have been aggrieved by any act of ours in violation of law, we encourage you to contact us to resolve your question or concern.

The Communications Act and CPNI

Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of the APS telecommunications services, and information about your APS phone service that is contained on your bill. This information, when linked to an identifiable customer of such service, is known as customer proprietary network information or “CPNI.” CPNI does not include a customer’s name, address, and telephone number.

If you want access to the CPNI data we maintain about your account, we will provide a copy to you at the address of record for your account, or to any person authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before we can disclose CPNI to you or your authorized agent.

WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY

The most current version of this Privacy Policy is published and maintained at WWW.PINE-INTERNET.COM/PRIVACY. The needs of our customers and the business may change from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted at this website. If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means, as required by law.

YOUR RIGHTS AS A MAINE RESIDENT

Maine law regulates how broadband internet access service providers, like All Pine Solutions, can use certain customer information collected based on our provision of broadband internet access service. If you are physically located in and billed by APS for broadband internet access service received in the State of Maine, as a prospective, current, or former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision of broadband internet access service.

Maine law generally restricts us from using, disclosing, selling, or permitting access to broadband customer personal information without your express, affirmative consent, subject to certain exceptions.

APS does not use, disclose, or permit access to your broadband customer personal information, except for purposes permitted by the Maine law.

APS also does not collect non-personal customer information about you based on our provision of broadband internet access service.

We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, APS will not:

deny you broadband internet access service;
charge you a penalty; or
offer you a discount based on your consent that we can use or share your broadband customer personal information.